Trip.com channel manager, connected from eBooking in a few clicks
Connect your property from Trip.com eBooking, then manage rates, availability and restrictions from one calendar together with Booking.com, Airbnb, Agoda and Expedia.
How to connect Trip.com
You switch connectivity provider yourself from eBooking. It takes a few clicks once you're signed in.
- 1
Sign in to Trip.com eBooking
Use the property owner's account.
- 2
Note your Trip.com Hotel ID
Find it under Hotel Information → Hotel ID. You'll enter it in Prime Host.
- 3
Rates & Availability → Connectivity Settings
Open this from the expanding menu.
- 4
Search “Channex” and select it, then click Continue
Channex is the connectivity partner Prime Host connects through — don't pick another provider.
- 5
Click Connect
This confirms the connection on Trip.com's side.
Don't see a connectivity menu in your account? Email [email protected] and ask them to open it for you.
What you get on Trip.com
Read-back on every update
A success response is not treated as done. After each rate or availability change we read the value back from Trip.com and only then mark it confirmed.
See what the guest really paid
Prime Shield compares the price you sent with what the guest paid and tells you the gap in money.
Real commission, measured
Commission is calculated from your own Trip.com reservations, not a fixed number you type in.
Missed reservations recovered
If Trip.com fails to deliver a reservation, the system can pull it from the channel queue again.
Trip.com reference on every booking
Each reservation shows its Trip.com reference so you can check it against eBooking yourself.
Per-channel pricing
Set a different price for Trip.com than for other channels.
One calendar
Trip.com sits in the same calendar as Booking.com, Airbnb, Agoda and Expedia.
Good to know before you connect
Works
- You keep your Trip.com contract, commission and payouts — nothing changes on that side
- Your Hotel ID is in the same menu you use to connect, under Hotel Information
- Missed reservations can be recovered automatically
Limits
- Some eBooking accounts don't show the connectivity menu — use the email fallback to [email protected]
- Reservations made before you connected are not imported into history
Frequently asked questions
How long does it take to connect Trip.com?
The eBooking steps take a few minutes once you're signed in and know your Hotel ID. After Trip.com confirms the connection, you map rooms in Prime Host.
Where do I find my Trip.com Hotel ID?
In eBooking, under Hotel Information → Hotel ID.
I can't find Connectivity Settings in eBooking — what now?
Email [email protected] and ask them to open the connectivity menu for your property so you can select Channex.
What happens if Trip.com fails to send a reservation?
Prime Host can pull it back from the channel queue, the same way it does for Booking.com, Airbnb and Expedia.
Can I charge a different price on Trip.com?
Yes. You can set a per-channel adjustment so Trip.com's price differs from Booking.com or your direct site.
Keep reading
Try the real thing before you decide
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