Rate Guard shows you who booked too cheap
Every month, Rate Guard lists bookings where the guest paid less than they should have — by name, with the gap in money and a message you can copy straight to the OTA.
What Rate Guard shows you
Guest name and the gap
Each flagged booking shows the guest's name, what they paid, what they should have paid, and the difference in money.
A message ready to copy
A copy-message button drafts a note to the OTA describing the booking and the gap, so you don't have to write it from scratch.
Walk-ins under calendar price
Rate Guard also flags walk-in bookings entered below the price shown on your own calendar that day.
Commission charged vs entered
It compares the commission actually charged on a booking against the commission rate you entered for that channel, so a mismatch doesn't hide in the numbers.
How to use a flagged booking
- 1
Open the monthly list
Rate Guard groups flagged bookings by month, so you can review a batch at once instead of chasing them one by one.
- 2
Copy the message
Press the copy-message button and paste it into the OTA's partner messaging or support chat.
- 3
Track the pattern
If the same channel shows up often, that's worth raising as a standing issue, not a one-off complaint.
Why underpriced bookings go unnoticed
A booking that's 10-20% underpaid still looks like a normal reservation in a calendar. Nobody checks the math unless something flags it specifically.
Rate Guard runs that check every month, by guest name, so the pattern is visible instead of hidden inside a total room-revenue number.
What Rate Guard does and does not do
What it does
- Lists every underpriced booking by guest name and month, not just a total number
- Flags walk-ins booked below your own calendar price
- Compares commission charged against commission entered, per channel
Limit
- Rate Guard cannot cancel an OTA booking for you — it gives you the information and the message, not the authority to act on the OTA's side
Frequently asked questions
How does Rate Guard know what a booking 'should' cost?
It compares the amount paid against the rate you had set for that date and channel at the time of booking.
Can Rate Guard cancel the booking for me?
No. It shows you the gap and gives you a message to send, but cancelling or disputing a booking happens on the OTA's side.
Does it cover walk-ins too?
Yes. Walk-ins entered below your own calendar price for that day are flagged the same way.
What about commission mismatches?
Rate Guard compares what was actually charged against the commission rate you entered for that channel, and flags the difference.
How often is the list updated?
It's organised by month, so you can review it as a regular monthly check rather than hunting through individual bookings.
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