Your Airbnb connection has disconnected and your listings stopped updating, and this covers why that happens and how to reauthorize without losing bookings in the gap.
At some point, the connection between your channel manager and Airbnb simply stops — rates and availability stop updating, and new reservations may not be coming through either. Reauthorizing the connection is usually straightforward, but doing it safely means checking what happened while it was disconnected, not just reconnecting and moving on.
Rates or availability changes you make stop reaching your Airbnb listings, even though everything looks normal in your channel manager's interface. Depending on how long the disconnection lasted, you may also find that new reservations made directly on Airbnb during that window never arrived in your PMS, which is the more consequential part of this problem.
This is different from a single failed update — it's the entire connection, which means every listing tied to that Airbnb account is affected, not just one room type or rate plan.
Airbnb, like most platforms, requires periodic reauthorization of the permission your channel manager has to act on your account, partly for security reasons, and that authorization can expire or be revoked without much warning. A password change, a security review on Airbnb's side, or an expired access token can all trigger a disconnection even though nothing on your end was deliberately changed. Less often, an extended platform-side issue on Airbnb itself can cause a similar-looking disconnection that resolves on its own once the issue clears.
Before reauthorizing, check how long the connection has actually been down, since that window is what you need to audit for missed reservations and rate updates once you're back online. Log into Airbnb directly and compare its calendar and reservation list for that date range against your PMS, so you know exactly what to reconcile rather than assuming the reconnection will sort it out automatically. Only then reauthorize the connection through your channel manager's settings, following the prompt to reconnect the Airbnb account.
For supported channels, including Airbnb, a reservation the channel failed to deliver — which includes bookings missed during a disconnection window — can be recovered rather than left for you to find manually. Read-back verification then confirms that rates and availability pushed after reconnecting actually landed correctly, instead of assuming the connection is healthy just because it reconnected without an error. If disconnections have cost you a missed booking before, that combination is the structural fix — you can try it on the public demo at try.primehostpartners.com without signing up.